fg665 Privacy Policy
Your privacy matters to us. This Privacy Policy explains what personal data fg665 collects from players in Bangladesh, why we collect it, how we use and protect it, and what rights you have over your information. We are committed to handling your data with transparency and care.
SSL Encryption
All data transmitted between your device and fg665 is protected by industry-standard 256-bit SSL encryption. Your personal and financial information remains private and secure at every step.
No Data Selling
fg665 does not sell, rent, or trade your personal data to third-party marketers. Your information is used solely to operate, improve, and secure the fg665 platform for Bangladesh players.
Purpose Limitation
Data collected at fg665 is used only for the specific purposes disclosed in this policy. We do not process your personal information for any purpose incompatible with your original consent or our legitimate operating interests.
Defined Retention Periods
fg665 retains personal data only as long as necessary for the purposes it was collected and to comply with applicable legal, regulatory, and audit obligations. Data beyond its retention period is securely deleted or anonymised.
Cookie Control
You have meaningful control over non-essential cookies used on the fg665 platform. Our cookie management tool allows you to review and adjust your preferences at any time without affecting core platform functionality.
Your Rights Respected
fg665 supports your right to access, correct, restrict, and request deletion of your personal data. All privacy rights requests are handled by the fg665 support team, with a target response time of 30 days.
Data We Collect
When you register, verify, deposit, play, or interact with the fg665 platform, we collect personal data that is necessary to provide our services, comply with our legal obligations, and protect the integrity of the platform for all players across Bangladesh. The categories of data we collect are set out below.
Account & Registration Data
When you create an fg665 account, we collect the information you provide in the registration form, including your full legal name, date of birth, residential address (city and division within Bangladesh, e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar), email address, and mobile phone number. This data is required to create and maintain your account, verify your identity, and communicate with you about your account activity.
Identity Verification (KYC) Data
To comply with our Know Your Customer (KYC) and anti-money laundering (AML) obligations, we may request copies of government-issued identification documents (such as a National ID card or passport), proof of residential address (such as a utility bill or bank statement), and in certain cases, documentation evidencing the source of funds deposited into your fg665 account. This data is processed strictly for verification and compliance purposes and is stored securely for the duration required by applicable regulations.
Financial Transaction Data
We collect details of all financial transactions you conduct via the fg665 platform, including deposit and withdrawal amounts (in BDT), transaction timestamps, payment method identifiers (e.g., the last four digits of a bKash or Nagad wallet number, or a masked bank account number), and transaction reference numbers. We do not store full payment card numbers or complete mobile wallet credentials — these are processed directly by our payment partners in a secure, tokenised environment.
Gaming & Betting Activity Data
We maintain a comprehensive record of your gaming and betting activity on fg665, including game sessions, bet amounts, game outcomes, bonus participation, wagering history, and sports betting slip details. This data is used for account management, bonus settlement, responsible gaming monitoring, fraud detection, and game dispute resolution.
Technical & Device Data
When you access fg665, our servers automatically collect certain technical data, including your IP address, browser type and version, operating system, device type, screen resolution, time zone (Bangladesh Standard Time, UTC+6), and session duration. This information helps us optimise platform performance, detect fraudulent access patterns, and improve the fg665 user experience for players on all devices.
Communication Data
When you contact fg665 support — whether via email at [email protected] or through any on-platform messaging tool — we retain records of those communications, including the content of your messages and our responses. These records are kept to ensure quality of service, resolve disputes, and maintain an audit trail of support interactions.
| Data Category | Examples | Purpose |
|---|---|---|
| Identity Data | Name, date of birth, national ID | Account creation, KYC verification |
| Contact Data | Email, phone number, address | Account communication, support |
| Financial Data | BDT transaction history, payment method tokens | Deposits, withdrawals, AML compliance |
| Gaming Data | Bet history, game sessions, bonus cycles | Account management, responsible gaming |
| Technical Data | IP address, device type, browser info | Security, fraud detection, optimisation |
| Communication Data | Support emails, chat logs | Service quality, dispute resolution |
How We Use Your Data
fg665 processes personal data only where we have a valid legal basis to do so. The primary legal bases on which we rely are: (a) contract performance — processing necessary to provide the services you have requested; (b) legal obligation — processing required to comply with applicable laws, including AML, KYC, and data retention regulations; (c) legitimate interests — processing that is in fg665's legitimate business interests and does not unduly override your privacy rights; and (d) consent — where we have obtained your explicit opt-in for a specific purpose, such as marketing communications.
Service Delivery
The primary use of your personal data is to deliver and operate the fg665 platform. This includes creating and managing your account, processing deposits and withdrawals in BDT via bKash, Nagad, Rocket, Upay, and bank transfer, settling bets and game outcomes, applying and tracking bonus cycles, and providing 24/7 English-language customer support on Bangladesh Standard Time.
Identity Verification & Compliance
fg665 uses your identity, financial, and transaction data to fulfil its KYC and AML obligations. This includes verifying your identity before allowing withdrawals, screening transactions against fraud and money laundering risk indicators, and maintaining the records required by applicable regulations for the statutory retention period.
Responsible Gaming Monitoring
fg665 uses your gaming activity data — including session duration, bet frequency, deposit patterns, and self-imposed limits — to monitor for indicators of problem gambling and to support players who show signs of at-risk behaviour. Where our responsible gaming systems flag a potential concern, our support team may reach out proactively. You can review our full responsible gaming framework at the Responsible Gaming page.
Fraud & Security
Technical and behavioural data, including IP addresses, device fingerprints, and betting patterns, is used by fg665's automated risk management systems to detect and prevent fraud, collusion, bonus abuse, and other prohibited activities. Accounts identified as presenting elevated risk may be subject to additional verification or temporary restriction pending investigation.
Platform Improvement
Aggregated and anonymised usage data is used by fg665 to analyse platform performance, identify technical issues, improve game library selection, and optimise the user experience for players across Bangladesh — including in Dhaka, Chittagong, Sylhet, and other major cities. This analytics processing does not identify you individually.
Marketing Communications
With your consent, fg665 may send you promotional communications about new games, upcoming sports betting events (such as BPL, T20 World Cup, and IPL), seasonal offers aligned with Eid, Pohela Boishakh, or other cultural occasions, and platform updates. You may withdraw your consent to marketing communications at any time by contacting [email protected]. Withdrawal of marketing consent does not affect the lawfulness of processing carried out before the withdrawal.
No Automated Decision-Making
fg665 does not make automated decisions that produce significant legal or similarly significant effects on players based solely on automated profiling of their personal data, without human review. Risk flagging by automated systems always triggers a human review before any material account action is taken.
Data Sharing & Third Parties
fg665 does not sell or rent your personal data to any third party. We share your data only in the limited circumstances described below, and only to the extent strictly necessary for each purpose.
Payment Processing Partners
To process your deposits and withdrawals in BDT, fg665 shares the minimum necessary payment and identity data with our payment processing partners, including mobile financial service providers (bKash, Nagad, Rocket, Upay), Bangladeshi banks (Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank), and international card scheme processors (Visa, Mastercard). These partners operate under their own privacy policies and are independently responsible for their data processing. All payment partners used by fg665 employ industry-standard security measures for financial data.
Game Software Providers
The games available on fg665 are supplied by licensed third-party game studios, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. To enable game play, session tokens and anonymised player identifiers are shared with the relevant game provider's platform. Game providers do not receive your full name, national ID, or financial details — only the anonymised session data required to render the game and record outcomes.
Compliance & Legal Disclosure
fg665 may disclose personal data to competent authorities, law enforcement agencies, or regulatory bodies where required to do so by applicable law, court order, or regulatory direction. We will, where legally permissible, notify the affected player of such a disclosure request prior to complying with it.
Professional Advisers
fg665 may share personal data on a strictly confidential basis with its legal advisers, auditors, and other professional consultants where necessary for the conduct of fg665's business operations. Such advisers are bound by professional confidentiality obligations.
Business Transfers
In the event that fg665 undergoes a merger, acquisition, corporate restructuring, or sale of all or part of its assets, player personal data may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer and of any material change to this Privacy Policy that results from it, with a minimum of 30 days' advance notice.
International Data Transfers
Some of fg665's technology and payment partners may process data outside of Bangladesh. Where data is transferred internationally, fg665 takes reasonable steps to ensure that appropriate data protection safeguards are in place, including contractual data processing agreements with relevant partners. We do not transfer data to jurisdictions that lack adequate data protection frameworks without implementing appropriate safeguards.
Cookies & Tracking Technologies
fg665 uses cookies and similar tracking technologies on its platform to enable core functionality, remember your preferences, analyse platform usage, and deliver a personalised experience. This section explains the types of cookies we use and how you can manage your preferences.
What Are Cookies?
Cookies are small text files stored on your device by your web browser when you visit a website. They allow the website to recognise your device on subsequent visits, remember your preferences, and track certain aspects of your interaction with the site. fg665 also uses similar technologies such as local storage tokens and session identifiers that function in a comparable way.
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Session management, login state, security tokens, fraud prevention | No — required for platform operation |
| Functional | Remembering language preference (English), game lobby layout, recently played games | Yes — platform remains usable without them |
| Analytics | Aggregated page-view and usage statistics to improve platform performance | Yes — via cookie preferences |
| Marketing | Tracking promotional campaign effectiveness (only with explicit consent) | Yes — opt-out available at any time |
Managing Your Cookie Preferences
You may adjust your cookie preferences at any time through the cookie management tool available in the fg665 account settings, or by adjusting the cookie settings in your web browser. Please note that disabling strictly necessary cookies will impair your ability to log in and use core platform features. For instructions on managing cookies in your specific browser, please refer to your browser's help documentation.
Third-party game providers (such as Pragmatic Play, Evolution Gaming, Spribe, and others) may set their own cookies within game iframes. fg665 does not control these third-party cookies. Please refer to the relevant game provider's privacy policy for details of their cookie practices.
Data Retention
fg665 retains personal data for no longer than is necessary for the purposes for which it was collected, or for the duration required by applicable legal, regulatory, and contractual obligations. The retention periods set out below represent our standard data retention schedule. Where a specific legal or regulatory requirement mandates a longer retention period, we will retain data for that extended period.
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years after closure | AML / KYC regulatory obligation |
| Financial Transaction Records | 7 years from transaction date | Financial record-keeping requirements |
| Gaming & Betting History | 5 years from account closure | Dispute resolution, responsible gaming audit |
| KYC Verification Documents | 5 years from account closure | AML regulatory obligation |
| Support Communications | 3 years from last interaction | Service quality, dispute resolution |
| Marketing Consent Records | Until consent withdrawn + 2 years | Proof of lawful processing basis |
| Analytics Data (anonymised) | Indefinite (non-identifiable) | Platform improvement (no personal data) |
When personal data reaches the end of its retention period, fg665 will securely delete or irreversibly anonymise it so that it can no longer be associated with an individual player. Deletion is performed using industry-standard data destruction procedures.
Data Security
fg665 implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. While no online platform can guarantee absolute security, fg665 is committed to maintaining security standards appropriate to the sensitivity of the data we process.
Technical Security Measures
- 256-bit SSL/TLS Encryption: All data in transit between your device and the fg665 platform is encrypted using TLS 1.2 or higher. This protects your account credentials, financial data, and personal information from interception.
- Encryption at Rest: Sensitive personal data stored in fg665 databases — including identity documents, payment method tokens, and KYC records — is encrypted at rest using AES-256 encryption.
- Access Controls: Access to personal data within fg665's systems is restricted on a need-to-know basis. Staff access is governed by role-based permissions, and all access to sensitive data is logged and audited.
- Intrusion Detection: fg665 operates real-time network intrusion detection and monitoring systems to identify and respond to unauthorised access attempts.
- Two-Factor Authentication: Two-factor authentication (2FA) is available for player accounts and is required for all administrative access to fg665 internal systems.
Organisational Security Measures
- All fg665 staff with access to personal data undergo data protection and security training as part of their onboarding and on a regular refresh basis.
- Third-party service providers with access to fg665 player data are required to maintain security standards at least equivalent to those operated by fg665 and are subject to data processing agreements.
- fg665 conducts periodic internal security reviews and acts promptly to address identified vulnerabilities.
Data Breach Response
In the event of a personal data breach that poses a risk to the rights and freedoms of affected players, fg665 will take immediate containment action and notify affected players without undue delay. The notification will include a description of the nature of the breach, the categories and approximate number of players affected, the likely consequences of the breach, and the measures taken or proposed to address it. Breach notifications will be sent to the registered email address on your fg665 account.
Your Role in Account Security
You play an important role in keeping your fg665 account secure. Use a strong, unique password that you do not use on any other platform. Enable two-factor authentication where available. Never share your login credentials with any other person. If you suspect that your account has been accessed without your authorisation, contact fg665 support immediately at [email protected].
Your Privacy Rights
As a player on the fg665 platform, you have a number of rights in relation to the personal data we hold about you. fg665 is committed to facilitating the exercise of these rights. All rights requests should be submitted to [email protected] with the subject line "Privacy Rights Request" and will be handled within 30 calendar days of receipt. In complex cases, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.
Right of Access
Request a copy of the personal data fg665 holds about you, along with information about how it is processed.
Right to Rectification
Request correction of any inaccurate or incomplete personal data held in your fg665 account.
Right to Erasure
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
Right to Restriction
Request that we restrict processing of your personal data in certain circumstances, such as while the accuracy of the data is being contested.
Data Portability
Request a copy of your personal data in a structured, machine-readable format for transfer to another service provider where technically feasible.
Right to Object
Object to the processing of your data on the grounds of legitimate interests, including profiling for responsible gaming monitoring.
Withdraw Consent
Withdraw consent for marketing communications or other consent-based processing at any time, without affecting prior lawful processing.
Complaint Right
Lodge a complaint with the relevant data protection authority if you believe fg665 has not handled your personal data in accordance with applicable law.
Please note that some rights are not absolute. fg665 may be required to retain certain data despite a deletion request — for example, where retention is mandated by AML regulations or where the data is required to resolve an outstanding dispute or legal claim. Where we cannot fully honour a rights request, we will explain the reason in our response.
To exercise any of the above rights, contact the fg665 data team at [email protected] with "Privacy Rights Request" in the subject line. Please include your registered email address, a description of your request, and sufficient information to verify your identity. We may ask for additional verification before processing your request to protect against unauthorised access to another player's data.
Policy Updates & Contact
Updates to This Privacy Policy
fg665 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or platform features. When we make material changes to this policy, we will notify registered players by email to their registered address and/or by a prominent notice on the platform for a minimum of seven (7) calendar days before the changes take effect. The "Effective" date at the top of this page reflects the date of the most recent revision.
We encourage all fg665 players to review this Privacy Policy periodically to stay informed about how we are protecting your personal data. Your continued use of the fg665 platform after the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms.
Children's Privacy
The fg665 platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account. If you are aware of a minor using or attempting to use the fg665 platform, please notify us immediately at [email protected]. 18+ only.
Contact Us About Privacy
If you have any questions, concerns, or requests relating to this Privacy Policy or the way fg665 processes your personal data, please contact our support team using the details below. We aim to respond to all privacy-related enquiries within 5 business days (Bangladesh Standard Time, UTC+6).
Email: [email protected]
Subject line: Privacy Enquiry – [Your Registered Email]
Support hours: 24/7, English language, Bangladesh Standard Time (UTC+6)
Governing Version
This Privacy Policy is written and published in English. In the event of any inconsistency between this English-language version and any translated summary or paraphrase, the English-language version shall prevail. The effective date of this version is 1 January 2026.
Have Questions About Your Privacy?
Our English-language support team is available around the clock to answer your data privacy questions, process rights requests, and help you manage your fg665 account settings securely.